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The Microsoft Online Services Service Update for July 2010 is being deployed into production data centers and delivers new features for Hosted Blackberry customers.

 

 

Hosted BlackBerry® Administration Center
Hosted BlackBerry customers will be able to administer users online through the Microsoft Online Services Administration Center (MOAC). A link within MOAC takes customers to the new Hosted BlackBerry Administration Center, where they will be able to add and delete users from licenses, activate devices, and perform remote device wipes.

Customers will no longer be required to contact customer support to execute these actions, but instead can immediately manage them through the portal. Other administration activities will continue to be assisted via a request to technical support.

Online License Purchases
Customers will no longer need to submit a paper order form in order to increase or decrease Hosted BlackBerry for Microsoft Exchange Online service licenses.

Customers will be able to order additional Hosted BlackBerry licenses online through the Microsoft Online Services Customer Portal (MOCP), just as they do for other Microsoft Online services. All new licenses will be governed by the Hosted BlackBerry Service Terms of Use available on the portal, which customers can review as a part of the purchase process.

To decrease licenses, for this service only, customers will be able to contact customer support with a service request.

Current Hosted BlackBerry customers that purchased the service via Microsoft Volume Licensing and an Enterprise Agreement (EA) will continue to use existing processes to add or reduce licenses.

Availability
The new capabilities are scheduled to become available after July 12. Please check for the new Hosted BlackBerry Administration Center link within MOAC to confirm availability and access the new administration center for the Hosted BlackBerry service.

The new administration portal for the Hosted BlackBerry for Microsoft Exchange Online service will only be available in English at the time of launch. Localized versions will follow in a subsequent release. We regret the inconvenience this may cause to some customers, and assure customers that we remain committed to full internationalization as soon as possible.

Existing Hosted BlackBerry Customers
Please note that existing Hosted BlackBerry customers will receive an email communication from Microsoft Online Services with details about the new Hosted BlackBerry Administration Center and instructions for their organization.

The following changes are planned for the Office Live Meeting service:

Office Live Meeting Client Support Policy Change
Starting in July 2010, Microsoft is implementing a new lifecycle policy for the Microsoft Office Live Meeting client. As part of an ongoing effort to help ensure the highest quality Web conferencing experience for partners and customers, each version of the Office Live Meeting client that Microsoft releases will be supported for 18 months following the public release date for that version. The complete lifecycle policy is available online.

Impact to Office Live Meeting Customers
Microsoft currently releases an update to the Office Live Meeting client quarterly to improve existing functionality and implement new capabilities. Microsoft will provide support for each publicly-released version of the Office Live Meeting client for 18 months following the public release date of that version. To continue to receive support, a supported version of the Office Live Meeting client must be used to connect to the Office Live Meeting service. In the event of a support call where a customer is using a version of the Office Live Meeting client that is no longer supported, Microsoft Support will advise the customer to upgrade to the most current version of the Office Live Meeting client.

Once a final version of the Office Live Meeting client is publicly released, that version will be supported until the Office Live Meeting service is no longer supported, which may or may not be longer than 18 months.

Please note that this policy does not apply to the Live Meeting Web Access console.

Recommended Actions
We recommend that Office Live Meeting customers plan to update the Office Live Meeting client for their users at minimum every 12 months to ensure access to the latest enhancements implemented within each version of the client.

Office Live Meeting Service, Client and Conferencing Add-In Updates
The following Office Live Meeting service, client and conferencing add-in features and capabilities are now available:

Office Live Meeting Service Update
When the Join Conference setting is disabled as an Audio Policy for the conference center, meetings created via the Outlook Add-in or Live Meeting API will no longer be allowed to use Join Conference.

Office Live Meeting Client and Conferencing Add-In Update
Download and install the latest update for the Office Live Meeting client and Outlook Add-in. This client version became the default preferred version for the service in June. Users may be prompted when exiting a meeting for an optional update to the client.

Enhancements in this client and conferencing add-in update include:

  • Improving the ability for users to respond to access control prompts when sharing control for Application Sharing.
  • Retaining the scheduled meeting on the Office Live Meeting service when an attendee has been removed from an invitation created by the Outlook Add-in.
  • Displaying invitees' tracked responses for recurring meeting series that were converted to Office Live Meeting via the Add-in.

For more information about this Office Live Meeting service update, please view the Office Live Meeting Service Updates online at the Live Meeting Forums.

External Link

Brett Hill

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