As I mentioned in my previous post, the mission of my team is to make sure that BPOS customers have a great experience with our services. Since writing my first post for this Team Blog, I have talked with a number of customers and followed your comments closely. One theme that has carried through – both in past and more recent conversations – is the desire of our customers to have more detailed information about the status of their services.
Today, we’re taking a step forward in delivering more timely, accurate and targeted information about BPOS service status by introducing the Microsoft Online Service Health Dashboard. It is designed to provide a greater level of information regarding the status of all services and tools, and it includes information about current service status as well a 35-day status history.
Accessing the Service Health Dashboard
There are separate Service Health Dashboard for each of our three data center regions: Americas, serving customers in North America and Latin America (NOAM); Europe, the Middle-East and Africa (EMEA); and Asia-Pacific (APAC).
Administrators can navigate to their regional Service Health Dashboard using one of the following URLs; administrators then use their normal BPOS credentials to access the Dashboard:
Using the Service Health Dashboard
Upon logging into the Service Health Dashboard, administrators are presented with the status of the current day and week for all BPOS services. The status for each service or tool represented in the Service Health Dashboard is represented by one of four icons, each representing a different level of service availability:
Current day status displays the status as of the last login or page refresh. The historical status displays the greatest level of service degradation for the given day. The Additional Information, Performance Degradation, and Service Interruption icons are clickable, providing drilldown information about service status the given service and day. Clicking the Previous Week link allows administrators can navigate to historical service status for preceding weeks.
With all improvements to BPOS, we’re trying to increase our timeliness, accuracy and granularity of information. I encourage every administrator to poke through the site and provide us with feedback regarding usage and improvements. We hope the service health dashboard gives you confidence that we take information regarding status very seriously, and that you can stay ahead of questions from your own internal customers and users.
As always, if you are experiencing service issues or have questions about the Service Health Dashboard, we encourage customers to contact us. Our customer support is available, 24 hours a day, by telephone or via Service Requests submitted from the Microsoft Online Services Administration Center.