Wednesday, April 25, 2018

by host

For this week’s BPOS support video we learn how to troubleshoot mail flow issues in your Microsoft Online Services environment by analyzing email message headers. Email message headers are digital histories that are attached to every email message that are sent and received. Headers record important information including servers that the email has traveled through, and the date and time that the message was received or forwarded. You will also learn more about the following in the video:

  • About Message Headers
  • Accessing Message Headers
  • Viewing Message Headers
  • Identifying a Source Server
  • Identifying Delivery Delays

The support video below walks you through the analysis of these important digital histories.

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Learn more about Microsoft Online Services with our other support and how to blog posts.

What support videos would you like to see? We want to hear from you in the comments section below or send an email to our community mailbox. Follow us on Twitter and like our Facebook page.

by Brett

Office 365 Service Descriptions Posted

At long last, Microsoft unveiled it branding and details regarding the new wave of online services called Office 365.   The new website launched today has some details, but the treasure trove of details is in the service descriptions that are not yet linked to, yet are on!
Read these, and be amazed!
First question is “are these available now”, answer is no . These are beta service descriptions. Second question is when will they be available? And you know I can’t say when. However, ask yourself what Microsoft’s typical beta lead for a service or product and that will give you some idea of what to expect. Of course as they in the stock market commercials, past performance is no indicator of the future – even so – it does set a reasonable estimation of what is typical when it comes to Microsoft’s typical beta cycles.
Since I had the pleasure of being involved with the production of these documents, I’ll be adding some commentary to details and answering questions in the forums here and on the Microsoft Online forums.

by host

Written by Kayvaan Ghassemieh

Hi, my name is Kayvaan, I’m a senior product manager with Microsoft Online Services. As Betsy mentioned in her earlier post, today Microsoft announced Office 365, the next generation of the Business Productivity Online Suite. Betsy talked about all the great new business-class features, efficiency and value that Office 365 will bring to existing and new Microsoft Online Services customers. You may now be asking yourself, “What does Office 365 mean for me as an existing BPOS customer?”

For any Software as a Service (SaaS) provider, it is critical to release updates and deliver changes to services in a way that balances continuous improvement with the flexibility to allow customers to control when releases and changes are delivered. Microsoft Online Services provides this balance by offering all existing BPOS customers up to twelve (12) months to transition from BPOS to Office 365. With that flexibility, you can make the transition to Office 365 when it makes sense for your business.

Your next steps as an existing customer should be to start learning about Office 365 and how to start planning. You can take the following steps right now:

· Bookmark the Office 365 transition center, which will be your one stop shop for ongoing guidance and discussion about the transition. At the transition center today you will find: a checklist to help you start planning, an extensive FAQ and details about Office 365 system requirements. We will publish more detailed guidance to the transition center on a continuous basis.

· If you have questions that you want to ask of other customers or Microsoft subject matter experts, head over to the transition forum on TechNet. I will be joining the conversation there.

· Make sure we have the right technical contacts on file. Microsoft Online Services will be sending important email communications about the transition to your technical contact email. Learn how to check and update.

· Stay tuned! Check the transition center regularly, subscribe to this blog and keep an eye out for notifications in the Microsoft Online Administration Center.

This is an exciting time for Microsoft Online Services and customers. Office 365 is a major wave of innovations to our services and we are committed to making sure that you have the information you need – when you need it – to make the transition to Office 365 when it works for you.

by Brett

With a multi-faceted service like BPOS, it can be challenging to know where to go for information.  There a lot of resources on line but how do you get started?  Beyond that, where do you go for in depth technical details? In this blog post I wanted to aggregate some key online key online references and learning materials for Business Productivity Online Suite.

Trial Guide

This guide will walk you through how to get a trial account and take BPOS out for spin. By the end of this guided tour, you’ll have good idea how to configure and use key BPOS features.


Help and How-To

Help and how-to written specifically for  BPOS has very useful information  how common tasks such as how to setup a mobile device, manage SharePoint Online site collections,  or lean about what workflows are supported in SharePoint Online


Service Descriptions

The service descriptions are the best reference for official features.  Read these to insure you know the what features are included in the service, where they are available,  as well system limitations and capacities.

In addition, there is a helpful FAQ  located on that has useful information


Technet Webcasts



The mobility page on has key details on using Blackberry devices with Exchange Online as well a link to Microsoft Online Services Mobility Solutions Description whitepaper.



The Security Features in Microsoft Online Services white paper has great information how Microsoft designs security into their data center operations.

Deployment Guides

When you get ready to deploy the services, the deployment page on will  be very useful.  On this page, you’ll find a link to the Microsoft Online Services Deployment Guide which is the best detailed technical document available related to BPOS deployments. You can get you Geek on with this guide which will help you prepare and plan for complex deployments.

Microsoft also makes a series of Infrastructure Planning and Deployment guides that include a guide for evaluating SharePoint online and Exchange Online.  These guides assist you in making an decision about selecting on-premise on online solutions.

TIP: The paper named “Guidance for Microsoft Online Services Multinational Customers” has guidelines for estimating bandwidth for the services as well as advice for measuring network latency to the Microsoft Online data center.


Developer’s Guide

The SharePoint Online Developer’s Guide and Exchange Online Developer’s Guide provide details on what web services you can use to call into SharePoint Online and Exchange Online.  With just a little imagination, you can create some very useful capabilities such as this one by that monitors an Exchange Online mailbox and pushes the content in SharePoint Online list.


SharePoint Designer

SharePoint Designer 2010 is a free tool that allows you to customize SharePoint sites and works with SharePoint Online as well!


Partner Resources is the one-stop-shop for all Partner information related to BPOS.  In addition, Microsoft Partners can find online training galore at  A partial listing is shown below.



by host

This week in BPOS news is a recurring segment on the Microsoft Online Services Team Blog that covers news from all sectors of Cloud Computing and the Microsoft Online Services business suite known as the Business Productivity Online Suite (BPOS). You can read all past This Week in BPOS News segments here.

This week in BPOS news we cover two stories about Microsoft’s cloud that include a “real world” example of BPOS in action, and an investment of billions of dollars in the cloud.

1. Real World with Microsoft Online Services: Interview with Christian Kuttler, Director of Information and Communication Technology at Center Parcs


The Why Microsoft blog is the source for latest news about why companies choose Microsoft. The blog features a segment called the “Real World Microsoft Online Services Series” that highlights companies that have recently made the switch to Microsoft Online Services. For this week’s series segment, Andrew Kisslo from the Why Microsoft blog talks with Christian Kuttler, Director of Information and Communication Technology at Center Parcs. Andrew discusses how and why Center Parcs made the transition from Google Apps to Microsoft BPOS.

The blog post starts by breaking down the business needs of Center Parcs. The piece then details how Microsoft BPOS became the collaboration and productivity solution for Center Parcs and Kuttler ends the blog post by describing some of the benefits of BPOS that he has noticed.

You can also learn more about Center Parcs and how their business has benefited from using Microsoft Online Services with this detailed Case Study from Microsoft.

Do you have a migration story you want to share with us? Leave a comment below.

2. Microsoft’s Ballmer to Invest Billions in Cloud Data Centers

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On a recent trip to Germany, Steve Ballmer announced Microsoft’s intent to invest “billions” in cloud service data centers. This large investment in the cloud will allow Microsoft to handle the increased volume and demand for the cloud. This is a significant move for Microsoft that will expand our cloud capabilities, and will also positively affect customers.

“The good news is that the cost of data centers is coming down,” Ballmer said

“We’re excited,” Ballmer said. “I’d have a hard time coming out here and being all pumped up for our customers, if I didn’t also think that it will be good for our shareholders. I still won’t give you a forecast” for how much Microsoft hopes to benefit from the trend for cloud technology.

The article from Business Week also touches on a couple key cloud issues that Ballmer discussed including government and potential security risks with the cloud. The last quote from Ballmer in this article sums up Microsoft’s approach to the cloud, “‘Compared with three years ago, there is no longer any question about whether users are moving toward cloud-based services, Ballmer said. ‘Now we know it’s inevitable.’”

What do you think of Steve Ballmer’s announcement of Microsoft’s pledge to the cloud? Is one billion dollars enough or too much? We want to hear your comments below.

What are your thoughts about the stories we shared with you this week? Did you see a story you want to share with us? Let us know what other topics you’d like to see. You can comment on this blog post or send an email to our community mailbox. Follow us on Twitter and like our Facebook page.

Brett Hill

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